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Support & Service
Elecosn knows what it takes to support products over their full life cycle. Every day, we work to find a better way to improve the company managements to ensure that we are offering better products & services with each passing day to our customers. Our aim is to make all our products in the world could be fully functional and customer enquiries are effectively addressed. In addition to a global support presence charged with providing the highest quality customer care, we encourage and expect the participation of every employee to generate and develop ideas to achieve customer satisfaction.
Elecosn provides superior technical support and a wide range of professional services aligned with customer expectations offer the highest level of support and service:
1. Consulting
Please tell us your needs, we will offer you full technology & product information, and do management for your project or make the suitable & cost-effective solution for you.Now Send an e-mail to Elecosn for consulting sales@elecosn.com
2. Supports Offerings
* We provide 24/7/365 access to Technical Support on line to signify our commitment to ensure our customers have maximum confidence in the functional performance of their Elecosn products – anywhere and anytime.
* On-site technical & training supports for equipment installation, performance operations, preventative and corrective maintenance etc.
3. Instructor-led Training
We offer instructor-led online training courses for new users, administrators, or anyone who is responsible for implementing, using and maintaining the equipments.
4. Global Service Network
Our network of experienced service personnel comprised of both our own direct service engineers and authorized service partners worldwide, enables us to perform on-site services shortly and globally.
5. Full-Life-Care Service
We offer 3 years warranty to our sold products, and dedicate Full-Life-Care to them